SFFedCU and SFBAECU Merger FAQs

Why did San Francisco Federal Credit Union pursue a merger with San Francisco Bay Area Educators Credit Union?

We saw this as an opportunity to bring members greater value from their Credit Union. Partnering with another well-established Credit Union in San Francisco not only allows for significant increase in operating efficiencies, it provides more resources and talents to serve the SFBAECU members.

Who is San Francisco Federal Credit Union?

San Francisco Federal Credit Union is a trusted, financially-secure institution with $1.1 billion in assets, which has been serving members and the community for over 65 years. We have close to 47,000 members and 120 employees with six branch locations, not including the new Van Ness branch. Our focus has been and continues to be on the financial well-being of the members we serve. We do this by offering competitive rates on our products and services while providing great member service.

Is San Francisco Federal Credit Union financially secure?

Yes. San Francisco Federal Credit Union is financially secure, with assets of $1.1 billion. We have been serving members and the community for over 65 years. We have close to 47,000 members and 120 employees with six branch locations, not including the new Van Ness branch. Our focus has been and continues to be on the financial well-being of the members we serve.

What are the benefits of banking with San Francisco Federal Credit Union?

As a member of a larger Credit Union, you now will have access to:

  • More branch locations for your convenience
  • More available hours to serve you and offer you more flexibility
  • More products at great rates to save you money
  • Improved technology offering better security and safety for your accounts
  • More dedicated employees to serve you
  • And MORE!

Will my accounts continue to be insured?

Yes, your accounts continue to be federally insured just as they were through the National Credit Union Share Insurance Fund, which is backed up by the full faith and credit of the U.S. Government and managed by the National Credit Union Administration (NCUA).

Will the SFBAECU location remain open?

Yes, the branch location on Van Ness will remain open. In time, we will even be able to extend the hours and services there to better serve you.

Can I use San Francisco Federal Credit Union branches now?

Since the two Credit Union’s are on two different operating systems, we are currently not able to service your existing accounts. For assistance, you may continue to visit the branch on Van Ness or call 415-664-4314. (See Question #15 for information on taking advantage now of the products and services offered by SFFedCU.)

San Francisco Federal Credit Union is currently working on a Core Operating systems conversion scheduled for end of October 2020. Upon a successful conversion in Phase I, our plan is to convert the core system your account(s) are currently on to our new system. When this is completed, any of our branches will be able to help you, as well as our call center.

Who do I call if I need help with my account(s)?

For assistance, you may continue to visit the branch on Van Ness or call 415-664-4313.

What about ATM’s?

The ATM at the Van Ness location is now up and operating should you need cash or wish to complete a transaction using this channel. You also have access to all the San Francisco Federal Credit Union ATM’s and over 30,000 CO-OP network ATM’s free of charge.

Will my routing number and account number change?

Not initially. Your account number and routing number will remain the same until we are able to migrate everything over to San Francisco Federal Credit Union and onto our new core system. We will keep you informed of those changes as we get closer.

Will my debit card still work?

Yes. As referenced above, no changes will take place immediately. When everything is properly migrated over to San Francisco Federal Credit Union, we will provide replacement cards and of course give you advance notice.

What about my reoccurring transactions?

All ACH, checks, direct deposits, payments and reoccurring debit card transactions will continue to work as they do now.

Will the terms of my existing SFBAECU accounts change?

Until your accounts are converted completely to San Francisco Federal Credit Union’s systems, no changes will be made. After the conversion takes place, changes will be dependent on the account type. More information will be provided as we get closer.

Will my online and mobile banking change?

There are no immediate changes. During the transition period, you will log in as you normally do. Once all accounts have been properly transferred to San Francisco Federal Credit Union’s new core system, we will provide you more information on the process to also come over to our online and mobile banking system.

Who do I talk to if I want to open additional accounts or get a loan?

You have a couple of options:

Option 1: If you would like to take advantage of the many great products and services San Francisco Federal Credit Union has to offer, you may apply online or visit any of our branches including the Van Ness location. Please note that since your accounts have not been migrated, any loans you wish to obtain through us would need to be done on our systems. This will also require that you have a San Francisco Federal Credit Union membership account on our systems. If feasible, you may choose to close your accounts before the migration once all your accounts are approved and established here. This will avoid having multiple accounts to manage on two systems.

Option 2: Visit the Van Ness location and work with the team there to submit your application for the products that are available to you today. Once approved, the loan will be established with your existing account. Upon migration, it will all transfer to San Francisco Federal Credit Union.

What do I do if I want to convert my accounts to SFFedCU sooner?

We are currently not able to simply convert your accounts to San Francisco Federal Credit Union since it is before the planned migration. However, we are happy to help any members who would like to take advantage of accessing all our products and services sooner. A membership application can be submitted online or at any of our branches, including the Van Ness location. Once the membership account has been established, you may take advantage of the many great products and services we have to offer. For loan products, you will need to apply and qualify.

If feasible, you may choose to close your accounts before the migration once all your accounts are approved and established here. This will avoid having multiple accounts to manage on two systems.